1.1. What services can I pay for on VBank?
You can conveniently pay for:
• Airtime and Data (MTN, Airtel, Glo, 9mobile)
• Electricity Bills (e.g., Ikeja Electric, Eko Electric, etc.)
• Cable TV Subscriptions (e.g., DSTV, GOTV, Startimes)
• Internet and Utility Services
• Betting Wallets and more

1.2 How can I buy airtime or pay bills?
You can make airtime purchases or pay bills through any of the following channels:
• VBank Mobile App (V-App)
• USSD (*5037#)
• WhatsApp Banking

1.3 Can I buy airtime for someone else?
Yes, you can recharge for yourself or others directly through the app or USSD.

1.4 Are there limits on airtime or bill payments?
Transaction limits may vary based on your account tier and selected payment channel. You’ll see limits or prompts during the transaction process.

1.5 What happens if my bill payment fails?
If a payment fails and your account was debited, the transaction is usually reversed automatically. If it isn’t, kindly contact our support team for assistance.

1.6 Who do I contact if I have issues with a bill or airtime transaction?
You can reach our support team via:
• In-app chat on the V-App
• Email: support@vbank.ng
• Phone: +2342012271396