1.1. How many free transfers do I get each month?
You enjoy 50 free transfers every month through the Vapp channel. These apply to intra-bank transfers (from one VBank account to another).

1.2 Are Inter-bank transfers free?
No. Inter-bank transfers (from VBank to other banks) are only free for the first 50 transfers each month through the Vapp Channel. Once you exceed the 50 free transfers, a tiered dynamic fee applies for subsequent inter-bank transfers.

1.3 What are the charges after the 50 free transfers?
Once your 50 free transfers are used up, inter-bank transfers attract charges based on the amount you’re transferring:

 

Transfer Amount

Transfer Fee

VAT

Total Charge

₦1 – ₦5,000

₦10

₦0.75

₦10.75

₦5,001 – ₦50,000


₦25

₦25


₦1.88

₦26.88

Above ₦50,000

₦50

₦3.75

₦53.75

 


1.4 Which channels can I use to make transfers?
You can make transfers through any of the following:
• VBank Mobile App (V-App)
• USSD (*5037#)
• WhatsApp Banking

1.5 Can I track my transfer history?
Yes. You can view and download your transfer records anytime through the “Transaction History” section on the V-App.

1.6 Who do I contact if I have issues with a transfer?
For any issues or support requests, reach out via:
• In-app support chat
• Email: support@vbank.ng
• Phone: +2342012271396