1.1. Why do I need to open an account?
Opening an account with VBank gives you access to a wide range of digital banking services such as transfers, bill payments, airtime top-up, savings, and more, all from your phone.

1.2 What do I need to open an account?
To open an account, you will need:
• A valid phone number (to receive OTP for authentication)
• A valid email address (you’ll be required to verify it)
• Your Bank Verification Number (BVN)

1.3 Do I need the phone number linked to my BVN?
Yes, during onboarding you will be required to input the phone number linked to your BVN. However, this phone number does not need to be active or valid for OTP purposes. It is only required to consent to the use of your BVN information.

1.4 Will I receive an OTP during onboarding?
Yes. You will receive OTPs to verify your phone number.

1.5 Is my BVN alone sufficient to open an account?
At Tier 1 level, your BVN is sufficient for opening a basic account. Additional details may be requested for higher account tiers.

1.6 Will I be able to receive money immediately after opening an account?
Yes, you can receive and perform basic transactions right after opening a Tier 1 account.

1.7 Who do I contact if I experience issues during onboarding?
You can reach our support team through any of the following:
• In-app chat
• Email: support@vbank.ng
• Phone: +2342012271396.