General Questions

1.0 What is Target Savings?
 Target Savings helps you save towards a specific goal like a trip, rent, or school fees. You choose the amount, duration, and how often you want to save (e.g daily, weekly, or monthly).

1.1 How do I start a Target Savings plan?

  • Go to the Investment section on the app.

  • Tap Target Savings.

  • Enter what you’re saving for, the target amount, frequency, start and end dates, and time of debit.

  • Review your plan and confirm.

1.2 Can I save without earning interest?
 Yes. Enable Halal Savings during setup to turn off interest in line with Islamic principles.

Setup & Funding

1.3 What are the frequency options?
 You can save daily, weekly, or monthly.

1.4 Can I pick the time and day for savings?
 Yes. You can choose the time (e.g., 5:00 PM) and day of the week or month for deductions.

1.5 How is the deposit amount calculated?
 The app calculates your deposit amount using:

  • Target amount

  • Duration

  • Frequency

  • Interest rate (if applicable)

You can also enter your own deposit amount if you want to save more.

1.6 Can I fund my plan manually?
 Yes. Just transfer directly into your TSA (Target Savings Account) using the account number shown on your plan summary.

Halal Mode

1.8 What is Halal Savings?
 Halal mode lets you save without earning interest, fully compliant with Islamic principles.

1.9 How do I activate Halal mode?
 During plan setup, toggle on "Enable Halal Savings (Turn Off Interest)".

2.0 Will I earn points on Halal plans?
 Yes, you still earn loyalty points based on your contributions.

Loyalty & Rewards

2.1 Do I earn rewards for saving?
 Yes. You earn VPoints when you contribute to your Target Savings plan. These can be redeemed later for rewards.

2.2 How do I check my loyalty points?
 Go to your profile or rewards dashboard in the app to view your point balance.

Missed Payments & Closure

2.3 What happens if I miss a scheduled payment?
 If your account doesn’t have funds, we’ll retry debiting it up to 5 times. You’ll also receive reminders before and after each attempt.

2.4 Can I catch up on missed payments?
 Yes. Transfer the missed amount into your TSA account via the app:

  • Tap Transfer

  • Choose Own Account

  • Select your Target Savings Account

2.5 Will my plan close if I miss payments?
 Yes, if you miss:

  • 7 times (daily)

  • 4 times (weekly)

  • 3 times (monthly)
     The plan will close and funds returned to your savings account.

Maturity & Payout

2.6 What happens when my Target Savings plan matures?
 At the end date, your total savings (plus interest if enabled) will be paid into your regular savings account. You’ll get a confirmation email and app notification.

2.7 What if I enabled Halal mode?
 If Halal mode is on, only your contributions (no interest) will be credited at maturity.

Others

2.8 Can I lock my savings?
 Yes. You can lock your plan during setup. 

2.9 How do I view my active Target Savings plan?
From the app dashboard, swipe sideways on the account cards at the top of your dashboard to find your active Target Savings plan. Tap on it to view details like your progress, contribution timeline, and maturity date.

3.0 Can I have more than one Target Savings plan?
 Yes, you can set up multiple Target Savings accounts for different goals.