Q1: How can I close my Vbank account?
To close your VBiz account, you can initiate the closure process by contacting VBiz support. Here's a step-by-step guide on how to go about it:
1. Prepare a Closure Request Letter:
- On your company letterhead, draft a letter requesting the closure of your VBiz account.
- Include the following information:
- Your company name and account number.
- A clear statement that you wish to close your VBiz account.
- Briefly mention the reason for closure (not mandatory).
- Kindly ensure the request is on your company’s letterhead and signed with authorized signatory's signature.
- Export or scan the signed closure request letter and save it as a PDF or image file
- Send an email to [email protected] with the subject line "VBiz Account Closure Request - [Your Company Name]", e.g.” Account Closure Request - Acme Limited” and attach the signed closure request letter
Q2: What happens after I request to close my account?
- It's advisable to close any outstanding balances or transactions before requesting account closure.
- Closing your VBiz account means you will not be able to access your account on the VBiz platform and may also affect your linked VFD Microfinance Bank account (if applicable). It's advisable to clarify this with VBiz support team which you want closed or deleted (your VFD account or your VBiz account) in your initial email.
- Account closure and data deletion might take some processing time. VBiz support will advise you on the timeframe involved.
- By following these steps, you can initiate the process of deleting your VBiz account and potentially your associated information. Remember, data deletion policies might be subject to regulations, so VBiz support will be able to provide the most up-to-date information on what's possible.