I just created my V account, can I log in to the V app?
Yes, using the email address provided during registration as your usernames and the auto-generated password provided via SMS.
However, you are advised to change the password by logging into your V app, click on “more”, select “change password”, using the auto-generated password as your “old password” and you are good to go.
What is V Chat Bank
V Chat Bank is a medium built with love that enables users to carry out transactions without staying disconnected from friends and family.
It is simple, easy & fast.
What do I need to sign up?
For an existing V user, you only need to provide your registered V phone number or email address.
For a new user, using the “open account” feature you need a working email address, BVN, or Other bank account number to join the V side via V Chat Bank
If I register on WhatsApp and I change my phone number, do I need to register again?
Yes, you do, making sure that all sensitive bank-related information is cleared.
Are there charges to transactions done on the BOT
No! Zero charges cut across all V Banks approved medium of banking.
I have cash, how do I deposit it into my V account?
To deposit cash into your Vbank account from anywhere across the country, please follow the steps below:
- Visit any supporting bank branch
- Fill in the details below on the deposit slip
Account Name: “VFD MFB”
Account Number: write the account number you want to deposit cash into
Payer’s Name: Name of Depositor [your names]
Payer’s Phone Number: Depositors phone number [your phone number]
- Give the completed form to the bank teller
- Request to make a cash deposit using E-Bills
- Teller will process the deposit and the beneficiary will receive an instant credit
Please see a list of supporting banks below:
CASH DEPOSIT (UBA, JAIZ BANK, ACCESS, CITIBANK, KEYSTONE, HB, UNION BANK, ZENITH, FCMB, FIDELITY, WEMA, UNITY, ECOBANK, STERLING, STANDARD CHARTERED, STANBIC IBTC)
Why would I want to use V Chat Bank?
V Chat Bank gives you the possibility of staying connected to those important to you. Your Bank and loved ones.
I’m an existing V user, how do I start
Just say “hi”, relax and let Bolanle serve you.
I'm a new user, how do I start?
Welcome on board, just say “hi”, provide a few details and you are good to go.
Do I necessarily need a BVN linked number to use the V Chat Bank?
No, you do not.
Please is there a transaction limit restriction on WhatsApp banking?
The V Chat channels operate the same as the mobile app with a sprinkle of convenience.
Can I request debit cards?
You can request debit cards via the mobile app. However, request a debit card feature will be integrated as soon as possible.
How can I withdraw my money?
Just like with the mobile app, the "ATM cardless" withdrawal feature is available for withdrawal purposes on V Chat channels pending when you request a debit card via the mobile app.
To start using the V Chat channel (WhatsApp banking platform), please click the link below: https://wa.me/2348091111463 or send a direct WhatsApp message to 08091111463 and simply send “Hi” or “Hello”
Type the corresponding number to select the desired options available or required to generate the pay code combination to be used at the ATM to complete the cash withdrawal.
Is this secure?
Yes, the bank is regulated by the CBN (Central Bank of Nigeria) and insured by the NDIC (Nigeria Deposit Insurance Corporation), securing your data is of top priority to us and this is in line with our policy guidelines. Regardless, personal security standards should be observed.
What is T-PIN?
The T-Pin is short for Transaction Pin, usually used across our banking channels while carrying out transactions. The T-Pin is the same as the four-digit transaction pin used to confirm your transactions on the V app.
Kindly select the number that corresponds with inputting the T-Pin ( transaction pin), click the link that pops up, enter the pin and your transaction is confirmed.